Refund policy

At Simpearls, your satisfaction means everything to us. Here’s how our return policy works for first-time purchases, subscriptions, and damaged products.

Money-Back Guarantee for First-Time Purchases
We offer a 30-day money-back guarantee on your first purchase if the product is unopened and you’d like to return it.

Please note: If you opt to exchange your product, the money-back guarantee will no longer apply. Customers are responsible for the return shipping fees.

Subscription Orders
Recurring subscription orders are not eligible for the 30-day money-back guarantee. For returns on subscription orders:

• Unopened Products Only: Only unopened products are eligible for return.

• Return Shipping Costs: Customers are responsible for the return shipping fees.

• Shipping Fees: Original shipping costs are non-refundable for all orders.

Damaged Products
If your product arrives damaged, no need to return it. Just contact us with the issue, and we’ll send you a replacement free of charge.

To Start a Return:
Please initiate your return request here: account.simpearls.com

If you have any questions, feel free to email us at hello@simpearls.com.